Easy Returns & Exchanges
We want you to be over the moon about your sophia reyes purchase. Every product is made in house by our amazing team. Most items offered online are made to order.
Doesn't Fit? Color Clash? Not what you thought it would be?
Not a problem! Returns and exchanges are accepted on *merchandise within 14 days of receipt for items that have not been worn, altered, damaged, washed, and ALL tags must be attached.
For items purchased as GIFTS online or any of Holiday Pop-Ups or Events, items may be EXCHANGED for merchandise credit. Requests must be made by January 15th. No exceptions can be made after the 15th.
Please note that original and return shipping charges are not refundable.
Items marked as FINAL SALE may not be returned, exchanged, or offered merchandise credit.
We reserve the right to refuse any returns if they do not meet our specified requirements.
How do I make a return or exchange?
To return or exchange your purchase, please contact us at shop@sophiareyes.com with your order number and reason for return or exchange. We will provide you with the required return instructions and return shipping labels.
Refunds:
Once your package has been received, your refund will be processed in the original form of payment within 5 business days. Please note that your banking institution may require additional days to process and post this transaction to your account.
We reserve the right to refuse any returns if they do not meet our specified requirements.
